Cookie Policy
1. What are cookies?
Cookies are small text files that websites store on the user's device (computer, mobile phone, tablet) when visited. Their purpose is to remember information about the visit to facilitate navigation and improve the user experience.
2. What cookies do we use?
2.1 Technical (necessary) cookies
They are essential for the operation of the Website and the Kooby applications. They allow navigation, session maintenance, access to secure areas and the correct operation of basic functionalities. They do not require consent.
2.2 Personalization cookies
They allow remembering User preferences, such as the selected language (ES/CA/EN), the billing mode (monthly/annual) or the display configuration of the floor plan.
2.3 Analytical cookies
We use Google Analytics 4 only after you accept Analytics cookies. We measure page views, booking clicks, calendar loading and views, time selection, loading errors and retries, and confirmed bookings using pseudonymous identifiers and visit source data. We do not send names, emails, answers or Calendly appointment details to Google. The _ga and _ga_* cookies may be retained for up to 180 days without automatically renewing their duration. We do not enable Google Signals or Google advertising personalisation. You can reject or withdraw consent through “Cookie preferences”; booking remains available. We store your consent choice in this browser for up to 180 days. Analytics consent is independent of consent for Meta advertising.
2.4 Marketing cookies
They are used to track user activity across different websites in order to display relevant advertising. They may be installed by third parties such as Meta (Facebook/Instagram) or Google Ads.
3. Cookie management
On the first visit to the Website, an informative banner about the use of cookies is displayed. The User can accept all cookies, reject non-essential ones or configure their preferences granularly.
Additionally, the User can configure their browser to block or delete cookies:
- Google Chrome:
chrome://settings/cookies - Mozilla Firefox:
about:preferences#privacy - Safari: Preferences > Privacy
- Microsoft Edge:
edge://settings/privacy
Disabling certain cookies may affect the correct operation of the Website.
4. Third-party cookies
This Website may use third-party services that install their own cookies:
- Google Analytics: statistical analysis. Privacy policy.
- Meta (Facebook/Instagram Pixel): advertising and remarketing campaigns. Privacy policy.
- Monei: secure payment processing. Privacy policy.
5. Updates to this policy
This Cookie Policy may be updated at any time to adapt to regulatory changes or modifications in third-party services. Users are advised to review it periodically.